Returns & Exchanges
At Pound A Metre, we want you to be delighted with your fabric purchase, but if you are not entirely satisfied, we offer a straightforward 30-day return policy for most items. Please note that fabrics cut to specific lengths are subject to specific conditions to ensure they remain in resaleable condition.
Check Eligibility
Ensure your fabric has not been washed, cut, or altered, and that you are within 30 days of the original delivery date.
Contact Our Team
Email our customer support with your order number and reason for return to receive a Return Authorization Number and the correct return address.
Package Your Item
Securely wrap the fabric in its original packaging or a waterproof equivalent to prevent damage during transit, including your return slip inside.
Ship and Refund
Send the package via a tracked service; once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing